WVP Guidance for Managers & Supervisors

Cancellation Policy

By registering for training with Intercede Heartbeat Training Center, you agree to the following policies. Important: Submitting a booking request does not guarantee your requested training date. All requests are subject to availability and approval by Intercede Heartbeat Training Center. Registration & Payment: Some training courses may be booked and paid for immediately, while others require Intercede Heartbeat Training Center to review and approve the requested date before payment is collected. If approval is required, the customer will receive confirmation along with payment instructions. A training date is not confirmed until it has been approved by Intercede Heartbeat Training Center and, when applicable, payment has been received. Cancellations & Rescheduling: Cancellations or reschedule requests must be made at least 72 hours before the scheduled training. Requests received with less than 72 hours' notice may be subject to an inconvenience fee. No-shows are not eligible for refunds. Refunds: Refunds are not available within 48 hours of the scheduled training or for no-shows. Late Arrivals: Participants arriving after the scheduled start time may, at the instructor's discretion, be required to reschedule and may not receive certification for that session. Attendance & Certification: Full attendance, active participation, and successful completion of all required evaluations are required for certification. Participants who leave before training is complete, or leave and return during training, may be required to reschedule on a separate date at the instructor's discretion. Participant Responsibilities: Participants are expected to conduct themselves professionally and follow all instructor safety directions. Intercede Heartbeat Training Center reserves the right to remove any participant whose behavior is disruptive or unsafe without a refund. On-Site Training: Clients scheduling on-site training are responsible for providing a safe training environment and any equipment required for practical evaluations, when applicable. Weather & Emergencies: If Intercede Heartbeat Training Center must cancel or postpone training due to severe weather or unforeseen circumstances, participants will be offered the opportunity to reschedule at no additional charge. Policy Changes: Intercede Heartbeat Training Center reserves the right to update these policies at any time. The policies in effect at the time of registration will apply to that training.

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